Customer Success Jobs - Remote Work From Home & Flexible

• Chicago, IL

Manage customer onboarding, implementation, and change management. Develop project plans, facilitate updates, collaborate with cross-functional teams. 2+ years SaaS implementation experience, deep knowledge of SaaS products, excellent communication s..

• New York, NY

Manage customer loyalty and adoption of innovative products by aligning with customers' objectives. Drive value-based outcomes through categorization, oversight, adoption recommendations, increased service opportunities, and metrics analysis. Act as ..

• Loveland, CO, Gainesville, FL

Drive customer adoption and success in SMB category. Lead onboarding process, provide strategic support, curate industry insights, and offer consultative support. Bachelor's degree and 2+ years of customer-facing experience required.

• US National

Build strategic relationships with key executive stakeholders, create and execute operational and product adoption plans, provide personalized customer support, and contribute to the development of the Customer Success team.

• Richmond, CA

Cultivate relationships with key customers, ensure seamless delivery of products/services, exceed customer expectations, advocate for customers within the organization, collaborate with customer leadership teams, engage with key...

• US National

Build partner relationships, identify upsell opportunities, resolve escalations, ensure contract renewals, collaborate with teams. Ideal candidate has 5+ years customer-facing experience, meets/exceeds KPIs.

• US National

Stakeholder Relationship Management: Identify key stakeholders and build strong relationships with influencers and the core team engaging with Leaf's solutions. Account Strategy: Develop and execute Implementation Plans, Customer Success Plans, and...

• London, United Kingdom

Maximize customer value and minimize churn through platform adoption. Own customer experience and business outcomes of Joint Success Plan for high adoption and content quality. Develop and maintain product expertise for all use cases and user personas.

• Hong Kong, China, Singapore

Develop and implement tiering systems for projects in the BUILD program. Ensure startups are strategically positioned for success. Collaborate with internal teams to define objectives and goals for the program.

• New York, NY

Support lead CSMs on strategic accounts, triage and solve customer inquiries, manage a small book of business, and build trust with customers. Excellent communication and project management skills required. 2+ years of customer success or related...

• San Francisco, CA, or US National

Oversee key accounts, manage internal operations, and ensure on-time transportation of cargo. Analyze data, provide feedback to improve customer experience, and drive retention and renewals. Customer Success experience required.

• London, GB, United Kingdom, or Work from Anywhere

Manage customer onboarding, build relationships, gather feedback, and contribute to product development. Work remotely with flexible hours and autonomy. Join a small, global, and user-centered team in the IT security industry.

• Berkeley, CA

Lead a team in ensuring customer success by developing programs and practices for customer engagement and support. Train team on effective customer engagement techniques, ensure smooth onboarding, and manage team performance based on key metrics.

• US National (Not hiring in AK, HI)

Understand solar energy challenges, manage customer relationships, propose process improvements, secure renewals, collaborate with cross-functional teams, and support data collection for customer feedback and satisfaction.

• Dublin, Ireland

Oversee a pooled portfolio of clients, grow and retain customers at scale, lead successful execution of key milestones, and advocate for customers internally. Minimum 3 years experience as a Customer Success Manager or equivalent role in a SaaS compa..

Entrepreneur's Best Small and Medium Workplaces, Glassdoor Employees Choice - Best Place to Work

• Atlanta, GA, Lisbon, Portugal, London, United Kingdom, San Francisco, CA, Santiago, Chile, Sydney, NSW, Australia, Tokyo, Japan, Toronto, ON, Canada

Assist assigned customers with on-boarding, configuration, and ongoing product adoption. Build relationships with decision-makers and champions across the customer base. Identify accounts that are likely to churn and create strategies to win customer..

Inc 500, Great Places to Work - Best Workplaces for Women

• US National

identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress,

• US National

Lead customer meetings including onboardings, product trainings, quarterly business reviews. Work cross-functionally with Sales, Support & Research, and Product to accomplish customer goals. Tackle customer challenges with curiosity, empathy...

• Boston, MA

Manage relationships with 4-6 global customers, act as a trusted advisor, and provide strategic guidance to optimize consumption of company products. Foster collaboration, triage escalations, and identify additional value opportunities. Requires 5+ yea..

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Red100, Barrons 400, Forbes 2000

• CA (Not hiring in CA)

Manage end-to-end project implementation, design and execute strategies, engage with clients and maintain relationships, and mitigate risks for a software/SaaS company. Minimum 4 years of project/program management experience required.

• US National

Manage customer relationships, drive adoption of platform, identify customer goals, build strategic partnerships, collaborate cross-functionally, monitor progress, and promote retention. Bachelor's degree and 8-10 years of experience in...

• San Francisco, CA

Implement machine learning pipelines, advise and train customers, provide feedback to internal teams, and manage conflicting priorities. Ideal for machine learning experts with customer focus and strong communication skills.

• London, United Kingdom

Master efficient, robust, and reproducible ML pipelines. Advise customers on product best practices. Conduct training sessions and workshops. Provide customer feedback to influence product enhancements.

• London, United Kingdom

Implement effective ML pipelines, partner with customers to uncover desired outcomes, articulate product best practices, provide demos and workshops, collaborate with teams to influence product roadmap based on customer feedback.

• Australia

Resolve customer concerns, engineer solutions to improve customer experience, and develop and improve internal tools. Must have web development background, exceptional communication skills, and experience in technical support role.

• Toronto, ON, Canada

Design and develop Technical and Soft-skills courses, create SCORM content, and manage New Starter Project Plans. Maintain and update Learning paths in the LMS, organize Enablement resources, and develop customer-facing courses.

• Sydney, NSW, Australia

Build and maintain partnerships with customers, empower them to use the company's rebate management software, lead a team of Implementation Analysts, and contribute to the achievement of department goals.

• San Francisco, CA

Build and maintain strong relationships with customers, ensuring retention and securing expansions. Onboard and implement Enable for customers of all sizes. Lead and manage a team of Implementation Analysts. Drive customer success and achieve quarter..

• Bristol, United Kingdom

Build and maintain customer relationships, maximize product value. Lead and manage Implementation Analyst team. Drive onboarding and feature projects. Upgrade existing customers, contribute to department goals.

• Cambridge, United Kingdom

Lead and manage a team of Implementation Analysts to onboard and complete feature implementation projects for customers of all sizes. Build long-lasting partnerships, empower customers, and become a trusted advisor while contributing to the Customer ..

• Birmingham, United Kingdom

Build and maintain strong partnerships with customers, empower them to use the company's product effectively, lead and manage a team of Implementation Analysts, contribute to the achievement of quarterly business goals.

• Manchester, United Kingdom

Build long-lasting customer partnerships, empower customers to use Enable effectively, drive customer success through the Enable Customer Journey, become a rebate industry expert, lead and coach a team, contribute to department goals.

• Oxford, United Kingdom

Lead a team of Implementation analysts to onboard and upgrade customers. Build long-lasting partnerships, empower customers to use the product, and become a rebate industry expert. Experience with expanding your team screening...

• Stratford-upon-Avon, ENG, United Kingdom

Lead a team of Implementation Analysts to onboard and upgrade customers of all sizes. Build long-lasting partnerships, provide excellent customer service, and contribute to quarterly business goals. Become an expert and revolutionize the rebate...

• Toronto, ON, Canada

Lead and manage a team of Implementation Analysts to onboard and empower customers of all sizes. Build meaningful partnerships, become a trusted advisor, and continuously learn to become a rebate industry expert.

• US National

Ensure the success of the company's largest enterprise customers by managing their post-sale experiences, maintaining relationships, and presenting relevant features. Manage customer feedback, resolve issues, and work towards customer goals.

FlexJobs Top 100 Remote

• Clearwater, FL, Tampa, FL

Build relationships with customers, identify upsell opportunities, and coordinate onboarding process. Monitor usage and metrics, perform business reviews, and drive cross-functional initiatives. Meet and exceed bookings targets and maintain impeccabl..

• US National

Provision LeadingReach accounts and conduct outbound verification calls. Maintain accurate activity, contact and account information of all customers and prospects. Function as the voice of the customer and provide internal feedback.

• New York, NY

The Customer Success Supervisor will be responsible for monitoring all process flows and overseeing a team of direct reports. This person will be responsible for leading vendor relationships and driving vendor loyalty...

FlexJobs Top 100 Remote

• Christchurch, New Zealand

Providing direct ongoing support, communication, and onboarding with players. Providing social media, mail, email, chat, and telephone-based support. VIP relationship management. A weekend roster may apply to deal with US customers.

• Bulgaria, Croatia, Cyprus, Czechia, Egypt, Israel, Kenya, Lebanon, Luxembourg, Malta, Nigeria, Oman, Qatar, Romania, Saudi Arabia, Serbia, South Africa, Ukraine, United Arab Emirates, United Kingdom

Responsible for onboarding and training new customers, maintaining strong relationships with clients, identifying and nurturing customer advocates, gathering product feedback, and ensuring successful renewals.

• London, UK, United Kingdom

Responsibility for overall relationship and retention of strategic customers. Increase adoption, ensure retention, and deliver satisfaction. Develop executive champions within customer base. Establish trusted advisor relationship and drive continued...

• Germany

Manage a portfolio of German Qonto business customers, provide technical support, set up internal processes, and improve customer satisfaction. Bilingual in German and English with customer support experience.

• Mexico, Brazil, or US National

As a Customer Success Specialist, respond to customer inquiries via Zendesk and social media, escalate technical issues, manage legal notices and reports, and improve processes to increase customer satisfaction. 3+ years of experience and excellent E..

• Sydney, NSW, Australia

Drive customer success, build relationships, drive product adoption, identify revenue opportunities, provide feedback, and collaborate with cross-functional teams to deliver a stellar customer experience and maximize platform value.

FlexJobs Top 100 Remote

• Malvern, PA

Communicate clearly with customers, solve problems, lead and mentor team members, be a brand ambassador, work flexible shifts, and continuously learn. Proficient with social media, smart devices, and Microsoft Office. 2+ years of customer service exp..

• Brazil

Manage strategic business reviews, develop success plans, and maintain high levels of customer retention and satisfaction. Interface with customers, provide top-tier customer service, and work with cross-functional teams to drive revenue growth.

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Red100, Outside 50, Inc 500

• Mexico

Manage customer relationships, conduct strategic business reviews, and develop success plans. Provide top-tier customer service, work with cross-functional teams, and maintain high levels of customer retention and satisfaction.

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Red100, Outside 50, Inc 500

• TX, OK, AR, LA, TN, MS, AL, GA, FL, KY, WV, VA, DE, MD, NC, SC, ND, SD, NE, KS, MN, IA, MO, WI, IL

Support clients, manage implementation, onboarding, adoption, and growth. Define plans, configure platform, develop custom JavaScript functions, and configure alerts, dashboards, and reports for real-time visibility.

Inc 500

• US National

Serve as the trusted advisor and internal advocate for customers. Drive product adoption and user engagement. Monitor customer contract renewals and identify upsell opportunities. Work cross-functionally to achieve customer goals and solve technical ..